Customer Service Representative (Boston)
Do you thrive in a fast-paced environment? Are you looking for a new opportunity to work in Customer Service for a rapidly growing company?
A leader in the online information marketing industry, we are currently seeking a dynamic Customer Service Representative to join our rapidly growing team. This position serves a vital role in this high-end company, and will have myriad opportunities for growth and advancement. The ideal candidate will have extensive experience resolving client issues and providing solutions regarding the day-to-day sales and marketing efforts of the company.
Responsibilities include processing internet sales, handling customer inquiries and fulfilling customer requests via email or phone. The Customer Service Representative will also manage client retention and upsell opportunities, collections issues and customer tracking. Additional special projects may be assigned, with a strong customer focus relating to the sales and marketing operations of the company.
The successful candidate will have excellent customer service/client relations skills, be an independent self-starter and able to multi-task in a fast-paced environment. Must have polished communication and interpersonal skills, a positive attitude, and stellar computer skills. Knowledge of 1shoppingcart.com a plus!
We offer a competitive salary and benefit package, in a progressive work environment, with incredible potential for growth.
For consideration, please email cover letter and resume with "Customer Service Representative" in subject line to employment@alibrown.com.
